LakeHouse Senior Living operates care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across five states, serving approximately thousands of residents and families. Guided by our Pillars of Excellence, LakeHouse fosters a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead.

As part of one of the largest senior living families in the United States, LakeHouse communities have earned Great Place to Work® certifications from 2022–2026. LakeHouse is a place where purpose thrives, culture unites us, and opportunity is always present. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

About the Opportunity

Our Divisional Sales Specialist will support the regional director of sales, regional director of operations, and community executive directors by working with various Arvum communities in their efforts to achieve greater community occupancy and sales goals.  The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy.

This position will travel to Arvum Senior Living communities, as assigned, and work as needed.  Assignments will vary in length and may be changed without notice.

Responsibilities: 

• Responsible for census development through working support at the community level.  Meets monthly sales productivity and move in expectations.
• Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies.
• Understands key services and amenities along with levels of care/programs provided at the community.
• Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families.  Contact prospects and families via phone, email, mail.
• Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process.
• Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations.
• Ensure the community property and team members provide an outstanding first impression for prospects.
• Responds to walk in tours and phone inquiries immediately.
• Attends daily stand up and informs community team of daily appointments, events, and advertising.
• Completes a daily sales report with inquiry triage information and distributes to community team.
• Provide weekly and monthly data and forecast as requested by ED, Regional team or home office.
• Conduct tours, luncheons or other strategies with prospective clients and prospective client groups.
• Conducts visits with prospects in their homes, hospitals or other healthcare facilities. 
• Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle.
• Documentation of weekly inventory of room availability and room readiness inventory.
• Assist with the processing of all required information necessary to complete a successful move-in.  Coordinate with all departments to prepare for the new resident’s arrival.
• Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
• Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate.
• Evaluate and understand the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value.
• Maintain the confidentiality of resident information.
• Encourage teamwork through cooperative interaction with co-workers and other departments.  Support a positive and professional image through actions and dress.
• Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance.
• Other duties as assigned by Supervisor

Qualifications: 

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• At least 4+ experience in multi-community/regional sales manager role with supervisory experience
• Three years minimum sales experience in senior living
• Must be able to travel frequently

Benefits:

In addition to a rewarding career and competitive salary, Arvum offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers.

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 350 communities and over 35,000 homes in nearly 40 states, and 19,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks among the 2 largest U.S. senior living operators.

Discovery Senior Living is hiring a Regional Director of Resident Care - RN to help support our communities in Florida. 

As Regional Director of Resident Care, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Responsible for Heath and Wellness at each community within the company communities. This position assumes a primary role in ensuring that the communities are compliant with State and Federal Regulations.

Responsibilities:

• Implements policies and procedures for Clinical Services in company communities. Monitors achievement of goals and objectives for the community clinical services departments consistent with established philosophy and standards of practice
• Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines. Reviews new regulatory directives and implements changes as needed
• Monitors Quality Improvement Process, Standards of Care, Weekly Wound Reports, etc. and reports them to the VP of Operations
• Reviews and instigates resident complaints/Hotline Complaints as directed by the VP of Operations. Ensures compliance with resident rights policies and works to resolve resident grievances
• Conducts compliance surveys at communities. Assist in coordinating actions plans to minimize liability and risks as a result of compliance surveys
• Participates in State and Federal surveys and compliance investigations
• Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions. Reports findings of State and Federal surveys to the VP of Operations and Regional Operations Leader.
• Gathers performance improvements indicators and survey data to identify trends. Develops Plans of Corrective Actions with the Regional Operations Leader, Executive Directors and Director of Health and Wellness. 
• Schedules periodic site visits to provide supervision, clinical expertise, ensure communication, and to monitor the overall operation the clinical services department. Conducts facility reviews based on operational needs, changes in management and commitment to regulatory compliance
• Reviews all potential move-outs due to level of care concerns prior to any notifications provided.  Reviews all potential move-in denials prior to any communication with prospective resident or family member
• Provide in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc. 
• Attendance required at all meetings at the discretion of your Manager or Regional Supervisor 
• Must be computer literate, excellent working knowledge of all pertinent software
• Responsible for timely information reporting 
• Must stay in compliance with all state, federal, and government agencies
• Demonstrate respect and compassion in every interaction
• Conduct oneself with the highest degree of honesty and integrity in every interaction
• Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors
• Perform other duties as assigned
• May be requested to serve as temporary Interim Director of Health and Wellness

Supervisory Responsibilities:

Provides supervision and guidance to community administrators and Director of Nursing staff and others as assigned to assure delivery of consistently high quality care to residents. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications: 

• Maintains current state license as a Professional Registered Nurse per state regulations
• Experience in assisted living, home health or long term care industries
• Ten (10) years’ experience as a Licensed Registered Nurse
• Five (5) year nursing management experience

Benefits:  

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.    

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V